Cancellation, Return, Replacement & Refund Policy

Aeroplane Basmati Rice believes in & we can to help its customers as far as possible and has therefore a liberal policy for Cancellation, Return, Replacement, and Refund.

Cancellation:

  • How do I cancel an order – If unfortunately, you have to cancel an order, please do so within 12 hours of placing the order. Please mail us at ecom@aeroplanerice.com or Whatsapp us at +91-8595912445 with your order id.
  • For outright cancellations by you: If you cancel your order before your product has shipped, we will refund the entire amount.

Return & Replacement:

  • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
  • Let us know & we’ll help you regarding the same If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
  • Please contact us via mail us WhatsApp for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
  • Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.

Refund Policy: If the Refund Request is accepted, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order.

Customer Support:

  • Also, please email us at ecom@aeroplanerice.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back.
  • Address for Returns & Replacements: Amir Chand Jagdish Kumar Exports Limited, 67/9, Alipur, GT Road, Near Tata Telco, Delhi, 110036, India

Notwithstanding anything stated hereinabove, the following products shall not be eligible for return or replacement, viz:

  • Any product that exhibits physical damage to the box or to the product;
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery, including any gift (free items) associated with it;
  • Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers;
  • Any product from which the UPC (Universal Product Code) has been removed from its original packaging.